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FAQ
Common questions answered
Contact us
Email support & disputes
Trust & Safety
How we protect travellers
Hosts have 24 hours to accept, propose alternate dates, or decline. If that window has passed and your booking still shows as pending, email support@nepaluntrodden.com with your booking reference and we'll follow up.
Go to My Trips, open the booking, and use the Cancel button. Refund terms depend on the listing's cancellation tier (Flexible, Moderate, or Strict) and how far in advance you cancel — full details are on the listing page. To reschedule, contact the host via the inbox to agree new dates.
Yes. Payments go through Stripe (PCI-DSS compliant). Your card is only authorised when you send a request — it isn't charged until the host confirms. Nepal Untrodden never stores your card number.
Email dispute@nepaluntrodden.com with your booking reference and a description of the issue. We acknowledge all dispute emails within 24 hours.
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See the full FAQ or contact us directly.
