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Each listing has one of three cancellation tiers set by the host. The tier in effect for a listing is shown on its page before you book. Always check the listing and confirm the host's policy directly before booking — hosts may have additional or more specific terms for their experiences.
| Cancellation window | Refund |
|---|---|
| 24+ hours before arrival | Full refund |
| Within 24 hours of arrival | No refund |
| Cancellation window | Refund |
|---|---|
| 7+ days before arrival | Full refund |
| 2–6 days before arrival | 50% refund |
| Within 48 hours | No refund |
| Cancellation window | Refund |
|---|---|
| 14+ days before arrival | Full refund |
| 7–13 days before arrival | 50% refund |
| Within 7 days | No refund |
Some hosts operate under additional or more specific cancellation terms — for example, non-refundable permit costs or seasonal policies. These will be listed in the booking details or communicated by the host before you confirm. Always check with your host before completing a booking if you have any concerns about cancellation.
If a host cancels a confirmed booking, you receive a full refund regardless of tier. We also take host cancellations seriously — repeated or last-minute cancellations can result in suspension of the host's listings.
Go to My Trips, find the booking, and use the cancel option. The refund amount is calculated from the cancellation timestamp, not the date you contact us. Refunds typically appear in your account within 5–10 business days.
If you believe a cancellation has been handled incorrectly or you have a dispute about a refund, contact us at dispute@nepaluntrodden.com with your booking reference and we will review it.
