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General enquiries
Email support@nepaluntrodden.com for anything not covered below.
Booking support
For issues with an existing booking, email support@nepaluntrodden.com with your booking reference and we'll respond within one business day.
Booking disputes
For disputes about a booking — refunds, cancellations, or host conduct — email dispute@nepaluntrodden.com with your booking reference. We aim to acknowledge all dispute emails within 24 hours.
Host applications
Interested in listing your trek, homestay, or experience? Apply to become a host or email support@nepaluntrodden.com.
Safety concerns
If you have an urgent safety concern, email support@nepaluntrodden.com and mark the subject line “URGENT”. For an in-progress emergency in Nepal, contact the Nepal Tourism Board Tourist Police at +977 1 4247041.
We aim to reply to all emails within one business day (UK time). During peak trekking seasons (March–May, October–November) response times may be slightly longer.
